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Professionally, engineers are confronted with issues related to product quality and performance or organisational excellence. The intention of this course is to provide an overview of the domain of modern quality management and to equip the student with theory, methodologies and tools and techniques to improve and achieve product quality and performance excellence.
The course covers the following topics;
• Contextualisation: The History, Guru’s, Principles, Industrial setting and the Domain of Quality Management
• Practices of improving and achieving product quality: Role in Industrial Engineering, On-line and Off-line Quality Control Practices
• Frameworks of improving organisational excellence: National Quality Awards, ISO 9000 and other frameworks
• Practices of improving performance excellence: Quality and Competitive advantage, Customer and Supplier relationships, People Empowerment and Motivation, Quality Leadership and Organisational change.